SoFlo Solar came to Propelity with an idea for a warranty and reimbursement product, not a specification. What follows is their account of how the Warranty & Reimbursement Cockpit came together, in their own words.
When we brought John Berger and Propelity.io our idea for a Warranty & Reimbursement product, we weren’t looking for a vendor, we were looking for a partner. That’s what we got.
John understood the problem right away, giving us a clear, dependable way to handle warranty claims and reimbursements without the usual friction. What set him apart was how he operated on two levels at once, hands-on enough to be in the details of the build, and strategic enough to keep asking whether we were solving the right problem in the right way. Propelity didn’t just take a spec and disappear. They pushed back when something didn’t add up, and built a product that actually reflected how Soflo Solar runs day to day.
The result is our Warranty & Reimbursement Cockpit. A single dashboard that integrates directly with our CRM, accounting system, and manufacturer warranty and reimbursement records. Instead of chasing paperwork across five different tools, our team can now see job status, profitability, warranty and reimbursement standing, deadlines, payouts, and customer reviews all in one place.
The impact has been real, faster warranty claims, fewer things slipping through the cracks, and more time for our team to spend taking care of homeowners instead of spreadsheets. Our Warranty & Reimbursement product gives us transparency in our operations and gives our customers a better experience, work strong enough to be featured in a PR story with an AI juggernaut who’s name rhymes with Van Topic on how we use AI to run and grow our business, with more press coverage on the way.
We’d work with John and his team again without hesitation.
Luis & Laura, Co-Founders, SoFlo Solar
Read how the Cockpit was built: How a Solar Installer Automated Warranty Claims with Claude. If your own back office runs on spreadsheets and deadlines, book a free consultation.